Frequently Asked Questions
For Wholesale Business Partners
Does Global Distributors offer wholesale accounts?
Absolutely! We partner with retailers and resellers throughout Puerto Rico, the U.S., and the U.S. Virgin Islands. Becoming a wholesale partner with Global Distributors allows you access to a wide variety of high-quality products at competitive wholesale prices.
What types of products do you wholesale?
We offer a diverse selection of wholesale products, including:
- Toys
- Lanyards
- Pet treats and accessories (shoes, toys, beds and more)
- Books, pens and school supplies
- Activity books and workbooks
- Condorito comics
- Condorito brand air fresheners
- Automotive care and maintenance products
- Collectibles (albums, cards, decks, stamps/stickers)
- Miscellaneous (umbrellas, handbag mirrors, mugs, hats, blankets, pet beds, etc.)
- We are always updating our offerings according to trends and demand.
How do I become a Global Distributors wholesale partner?
For more information on how to become a wholesale partner and complete an application, please visit this link: https://globalonlinepr.com/pages/formulario-para-ventas-al-por-mayor
You can also contact us directly at info@globalonlinepr.com . You can register as any of the following types of companies:
- Resellers
- Dropshippers
- Wholesale chain
- General Wholesale
- Retailers
Shipping
Minimum Orders
What is the minimum order to make a purchase?
The minimum order for brick-and-mortar retailers is $100.00. Dropshippers do not have a minimum order.
Why is there a minimum order for physical retailers?
This requirement ensures that retailers benefit from our best wholesale prices.
Shipping
Free Shipping
Do you offer free shipping?
Of course! We offer free shipping on certain products. We also offer free shipping on all orders over $2,000. If your order has a Subtotal of $2000 or More, all products qualify with no exclusions, including heavy and oversized items.
Which products qualify for free shipping?
All of our collectible albums, card/stamp packs, and card decks qualify for free shipping. Please see our Shipping Policy: https://globalonlinepr.com/policies/shipping-policy
Shipping
Shipping costs
How are shipping costs calculated?
Shipping charges are based on your order subtotal, with rates ranging from $6.99 to $29.99. Orders of $2,000.00 or more are free of charge.
Shipping
Shipping Times and Routes
How long does it take for an order to arrive?
We offer standard shipping with USPS, and delivery times are typically 1-5 business days.
When will my order be shipped?
Orders placed before 4:00am (AST) will ship the same business day, Monday through Friday. Orders placed after that time will ship the next business day.
What happens if my order is placed during a weekend or holiday?
Orders placed during the weekend or holidays will be shipped the next business day.
What is dropshipping and how does it work?
Dropshipping, also known as drop shipping, allows you to send orders directly to your customers within Puerto Rico and the continental United States. There is no minimum order required. The shipping label will display your business name, address, and phone number.
Where do you ship?
We ship within Puerto Rico, the U.S. Virgin Islands, Canada, and the 48 contiguous United States. We do not ship to Alaska, Hawaii, or internationally at this time.
Shipping
Order Tracking
How can I track my order?
You will receive a tracking number via email once your order ships. You can track it on our website or on the USPS website.
I have other concerns about shipping. Who can I contact?
If you have any other shipping related concerns, please contact our customer support team at support@globalonlinepr.com . We are here to help.
Payment Methods
Accepted Payment Methods
What payment methods do you accept?
We currently accept the following forms of payment:
- Credit and debit cards
- Visa
- Mastercard
- American Express
- Discover
- Meta Pay
- Apple Pay
- Google Pay
- Shop Pay
- Diners Club
Is it safe to shop online on your website?
Yes, we use advanced security technology to protect your personal and financial information. We use Shopify Payments, a secure and trusted payment platform.
Can I pay by check or bank transfer?
- No, we only accept electronic payments at this time.
- Customers with an approved wholesale account can make payments with checks and ACH transfers.
Are there any transaction fees?
We do not charge any additional fees for credit card transactions. However, your bank may charge you an international transaction fee if you are using a card issued outside of Puerto Rico.
Can I use coupons or discount codes?
Yes, you can apply coupons or discount codes during checkout. Make sure you enter the code correctly for the discount to be applied.
I have other concerns about payment. Who can I contact?
If you have any other questions about payment methods, please feel free to contact our customer service support@globalonlinepr.com .
Shipping and Returns Issues
What is your return policy?
This refund policy applies to wholesale purchases made through our e-commerce store. As a business-to-business distributor, we do not generally offer refunds on orders. However, we understand that situations may arise that require exceptions. We reserve the right to modify this refund policy at any time without notice. Please note that this policy applies only to purchases made through our e-commerce store. Book fair policies may differ and any changes will be posted.
What steps should I follow if I want to make changes to my order?
To make a change to your order, please contact us through our contact form or our customer service email support@globalonlinepr.com . Be sure to include your order number and the details of the change you wish to make. We will make every effort to accommodate your request before the order is processed, so changes must be indicated within 24 hours of the original order.
What steps should I take if I don't receive my order?
If you have not received your order within the estimated delivery time, please track your shipment using the tracking number provided in your order confirmation email. If you cannot resolve the issue using the tracking information, contact our customer service team at support@globalonlinepr.com . Please provide your order number and any other relevant information so we can investigate the issue and resolve it as soon as possible.
What steps should I take if I receive my order that is defective or damaged?
If your order arrives damaged due to shipping, please contact us within 48 hours of receiving your shipment. Before returning any products, please contact our customer service team at support@globalonlinepr.com to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. We will gladly replace damaged items at no additional cost. To expedite the replacement process, please include photos of the damaged products and packaging material with your request.
What can I do if my package is lost or stolen?
Global Distributors is not responsible for lost or stolen packages. If your package is lost or stolen, please contact our customer service team immediately at support@globalonlinepr.com . We will do our best to help you file a claim with the carrier.
I received the wrong item. How can I exchange it?
If you received an incorrect item, please contact our customer service team within 24 hours of receiving your order at support@globalonlinepr.com . We will provide you with a Return Authorization Number (RAN) and instructions for returning the incorrect item. We will then ship the correct item to you at no additional cost.
What products can be returned?
Products that arrive damaged due to shipping may be returned for a replacement. Please contact our customer service for more details support@globalonlinepr.com .
Will I incur any costs for returning an item?
You just need to pay to send the product back to us. We will then replace the damaged items and send it back to you at no additional cost to you.
If the return is approved, to what address should I send my item?
Once your return is approved and you have received an RMA number, we will provide you with the shipping address to return the item via email.
Can sale items be returned?
As a business to business distributor, we do not generally offer refunds on orders. Sale items cannot be returned. Sale sales are Final. Please contact our customer service for more details.
How do I get in touch if I can't find the answer to my questions here?
If you have any additional questions or concerns about our Refund Policy, please feel free to contact us at support@globalonlinepr.com .
Return policy
General Returns
Do you offer refunds on wholesale purchases?
Generally, no. Wholesale purchases are considered final sale. The same goes for clearance or sale items.
Are there any exceptions to the no-refund policy?
We understand that situations may arise that require exceptions. Products may be damaged upon arrival.
What items cannot be returned?
All wholesale purchases, excluding damaged products, are considered final sales.
Return policy
Contact Information
How can I contact you if I have questions about the Refund Policy?
You can contact us by email at support@globalonlinepr.com .
Book Fairs
How do I organize a book fair at my school?
Organizing a book fair is very easy. Just register by filling out the form: https://globalonlinepr.com/pages/formulario-para-reservar-la-feria-de-libros
What kind of products are available for the book fair?
We offer a wide variety of books and educational materials, including titles from popular brands and well-known authors, Condorito comics, Impulso Toys and much more. All are designed to encourage reading and support educational growth in your school or college.
How long do I have to return unsold products at the fair?
After the fair, Global Distributors has up to 4 business days to pick up unsold or unused products. Our team will pick them up at your school at no additional cost.
What benefits do I get from organizing a book fair?
Check out the “Benefits for Teachers” Section on the Book Fair Portal: https://globalonlinepr.com/pages/ferias-de-libros
Can I return products that were not sold?
Yes! You can return all unsold or unused products. You will not have any financial liability for returned items.
When will I receive the products for the book fair?
Once you have registered dates for your fair, the products will be curated and shipped directly to your school within 3-5 days before the Fair. ( Saturdays, Sundays and Holidays are not included ). We make sure they arrive on time so you can organize and promote your fair ahead of time.
Are volunteers required for the book fair?
Check out the “We Recommend Using a Team of Volunteers” section on the Book Fair Portal: https://globalonlinepr.com/pages/ferias-de-libros
What happens if I don't sell enough products during the fair?
No problem. You will only pay for the products that were sold, and you can return the ones that were not sold at no additional cost.
Which school districts in Puerto Rico does Global Distributors serve for Book Fairs?
Global Distributors is proud to offer engaging, educational, and well-stocked Book Fair experiences to ALL school districts in Puerto Rico, including Vieques.
Book Fair Redemption
Redemption Process
When can schools redeem their Book Fair benefits?
Schools have six (6) months from the conclusion of the Book Fair to redeem their benefits. The conclusion date is when Global Distributors removes all merchandise from the school premises.
How do schools submit an exchange request?
Schools must submit an exchange request within the specified time frame (6 months) through the Online Exchange Calendars link on our website: https://globalonlinepr.com/pages/citas-de-redencion
What information is required for an exchange request?
The exchange request must include:
- Name of school or organization
- contact person
- Phone number
- Start and end date of the Book Fair
- Quantity sold at the Fair
- Level of benefits you qualify for
Book Fair Redemption
Redemption Options
How can schools redeem their Book Fair benefits?
Schools can choose between two options:
- Payment: Receive a check for a percentage of the total sales generated at the Fair.
- Store Credit: Receive a credit equal to a percentage of the book value of Fair sales. This credit can be used toward future Book Fair purchases, eligible merchandise, or books.
Book Fair Redemption
Additional information
What happens if a school does not redeem its benefits within six months?
Unfortunately, any benefits not redeemed within the six-month period will be forfeited.
Can schools get an extension on the redemption period?
Extensions are not granted under any circumstances.
How can I contact Global Distributors for more information?
You can contact us at any time through our exclusive portal for teachers or email ferias@globalonlinepr.com to our customer service team. We are here to help you throughout the process and make sure your book fair is a success.
Customer Service FAQ
Do you have a minimum order requirement for wholesale purchases?
Our minimum order requirements vary by product category. Please contact our sales team for more information.
What are the shipping policies for Global Distributors?
We offer competitive shipping rates and flexible options for our wholesale partners. Please visit our shipping information page ( https://globalonlinepr.com/policies/shipping-policy ) for more details.
Customer Service FAQ
Order Tracking
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or on the carrier's website.
What should I do if my order is delayed?
If your order is delayed, please track your order first. If you still have questions, please contact our customer service team for help. We will do our best to resolve the issue as quickly as possible.
Customer Service FAQ
Contact Information
How can I contact your customer support team?
You can reach our customer service team 24/7 at support@globalonlinepr.com . Our offices are available Monday through Friday from 9:00 am to 3:30 pm
Company Overview
History
How long have Global Distributors been in business?
Global Distributors was founded in 1990 and has been serving the Puerto Rican market for over 3 decades.
What is the company's growth and expansion story?
Global Distributors has experienced steady growth over the years, expanding its product offering and customer base. We have successfully partnered with major retailers, schools, and businesses throughout Puerto Rico and the Caribbean.
Company Overview
Statement of Objectives
What is the mission of global distributors?
Our mission is centered on “A Legacy of Connecting Communities,” guiding us to be a key partner in providing products and services that improve the lives of our clients’ customers and strengthen our communities. We strive to provide high-quality products and exceptional support to our valued business customers. We strive to be a trusted partner in the Puerto Rican market, offering a wide range of products that meet the needs of sole proprietors, entrepreneurs, and large, medium, and small businesses alike.
Company Overview
Social Responsibility
Are global distributors committed to social responsibility?
Yes, Global Distributors is committed to giving back to the community and promoting sustainable practices.
- We support Puerto Rican education by providing benefits to independent libraries and public and private schools. We strive to promote reading and learning; we help school libraries keep their book lists up to date and their students engaged.
- At Global Distributors, we donate annually to organizations that help with disaster relief. They are the first responders during natural disasters on the island.
Product Information
Specific Product Details
Can you provide more information about the materials used in your products?
As wholesale distributors, we prioritize partnering with manufacturers who use high-quality materials that are safe and durable.
For example, with our pet treat brand, Nature's Animals, each ingredient is specifically chosen to provide essential vitamins and minerals or add a delicious natural flavor and texture that dogs love to crunch on. Nature's Animals uses ingredients like:
- Organic whole wheat flour
- Organic wheat bran
- Organic corn oil (preserved with mixed tocopherols)
- Organic parsley
- Grilled Chicken
- Peanut butter
- Roasted peanuts
- Organic barley malt
- Organic Honey
- Bacon
- Organic carrots
- Maple syrup
- Cheese
- Flax
- Sunflower oil
- Blueberries
- Whole dried eggs
- Brown rice with different flavors
Our Clifford brand line of pet toys are safe to play with and made from high quality materials. Clifford brand toys are made from non-toxic, high quality materials, soft and durable construction with a washable surface, ensuring a safe play environment for your furry friend. Materials include:
- Rubber
- Durable strings
- Cozy plush material
- Squeaks
For more information on manufacturer data, please contact our purchasing department at suppliers@globalonlinepr.com .
Are your products suitable for children?
Many of our products are designed for children. We ensure that our children's products comply with all relevant safety standards.
Do you offer organic or sustainable products?
Yes, we are proud to support manufacturers who offer a range of eco-friendly and sustainable products. We are committed to reducing our environmental impact and providing commercial customers and schools with options that are better for the planet.
Product Information
Warranties
Do your products come with a warranty?
Yes, the manufacturer's warranty applies. Please refer to the specific product details for warranty information.
What does the warranty cover?
Manufacturer warranties typically cover defects in materials or workmanship. Please review the warranty terms and conditions for more details.
Product Information
Safety Information
Are your products safe to use?
We take safety seriously and ensure that our products meet all applicable safety standards. Please follow the instructions and warnings provided with each product.
Are there any age restrictions or usage guidelines for your products?
Age restrictions and usage guidelines may vary by product. Please refer to product packaging or manual for specific information.
What should I do if I have concerns about the safety of a product?
If you have any concerns about the safety of a product, please contact our customer service team immediately at support@globalonlinepr.com . We will investigate the matter and provide appropriate assistance.